Campbells Estate Agents have just won Gold at The British Property Awards for Daventry.
Our team performed outstandingly throughout the extensive judging period, which focused on customer service levels.
Campbells have now been shortlisted for a number of national awards which will be announced later in the year at a ceremony in central London.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Estate Agents who go that extra mile and provide outstanding levels of customer service are rewarded with this accolade, which acts as a beacon to highlight these attributes to their local market place.
The British Property Awards are one of the most exclusive estate agency awards providers as agents do not have to pay to enter. This enables the award to be structured in such a manner that there is maximum participation by all agents, so you know that the award has not been bought into and all agents in the area have been tried and tested.
All agents are personally mystery shopped against a set of 25 criteria to obtain a balanced overview of their customer service level. The judging is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from the British Property Awards said:
“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud their customer service levels provide a benchmark tor their local, regional and national competition.”
Paul Campbell, who founded Campbells in 1989, had this to say, “I wanted to change the face of estate agency which is how Campbells came about in the first place. I didn’t like the way members of the public were being treated, so for me, when we receive these awards it fills me with great pleasure and I am so grateful for our team here at Campbells because without their efforts we wouldn’t be so recognised for excellent customer service.”