Tenant Fees, Terms & Conditions
Once you’ve chosen to rent a new home from Campbells we’ll ask you to complete an application form so that we can assess your suitability for the tenancy.
Whilst we appreciate it is a pain, it is really important that you read the following notes so that you fully understand the procedure.
By completing and signing your application form and letter of authority you give permission for Campbells to request the necessary private and financial references from your bank, your employers or accountant, a personal acquaintance (not relative) and any other person(s) which may be deemed necessary.
To support your application you will be required to provide the following documentation:
• Full details of any credit history, i.e. CCJ’s, bankruptcy
• Employment details for at least the last 6 months
• Payslips/accounts showing proof of income
• Proof of residency in the UK for the previous 12 months
• Photographic ID
• Your eligibility to live in the UK
• Bank details to enable rent to be paid by standing order
• Last 3 months bank statements (these must be from your main bank account that shows your salary and daily spend)
We will take a copy of your photographic ID when you submit your application. However, we will hold any original pay slips and bank statements at our offices and return these to you once all references have been completed.
It’s really important that you provide everything on the list with your application. We need to make sure that everything you are telling us is true. We may apply for the usual credit checks but also look at how you conduct your personal spending and run your bank account.
We’ll ask your employer/accountant to confirm your income as well as obtaining details from your previous landlord (if applicable).
If you do not include everything we ask for, your application will be delayed – we realise that this may feel a little uncomfortable but, as I’m sure you can understand, we have a duty to look after our landlord’s best interests and comply with Money Laundering Regulations – please don’t take this personally.
** If your application is unsuccessful we will not be responsible for payment of any travelling costs incurred by travelling to the viewing of the property **
Deposit & First Month’s Rent
When the Tenancy Agreement has been drawn up and a date has been set for you to move in, you will be asked to provide the first calendar month’s rent and a deposit which is equal to five week’s rent
This can be paid in cash or transferred directly into our client account. If you are paying directly into our account then monies need to be with us the day BEFORE you move in.
Your deposit will be held within the terms and conditions of the Deposit Protection Scheme. You will be given further information on the scheme when you move in or you can visit their website www.depositprotection.com
Your deposit will be held to cover any outstanding costs incurred by, or the responsibility of the tenants, to include any dilapidations, damage, cleaning or rent arrears.
Your deposit, or any balance remaining, will be refunded to you after the end of the term of the tenancy providing Campbells are satisfied that the property is in a clean and tidy state of repair and the overall condition is comparable to that at the commencement of the tenancy.
If the property has not been left in the condition it was taken, then we reserve the right to use the deposit monies to bring the property back to its original condition.
Campbells are members of the NFoPP Client Money Protection Scheme (C0007920).
When you move into your new home you will be provided with an inventory which will have been compiled by either your landlord or Campbells.
On the day that your keys are handed over to you, you will be required to check that the inventory matches the contents and condition of the property on the day that.
It’s really important that you check this document and if you do not agree with the condition of the items within it, then please make your amendments as this document will be used at the end of your tenancy and will assist us with the return of your deposit.
Payment of Monthly Rent
You will be required to pay the agreed calendar monthly rent into Campbells Rental Account in advance, by Standing Order on the same day each month that coincides with the day that the tenancy starts – so if you move in on the 20th of the month for example, then your rent will be due on the 20th of each month following. We do not accept cash payments.
If you do not pay your rent on time and we need to chase you then there will be a charge.
The first phone call/voice message and letter will be free of charge but subsequent letters and calls will be charged to you as follows:
Each telephone call to you requesting payment £ 42.00 (including VAT)
Each letter to you requesting payment £ 42.00 (including VAT)
Visit to your property to chase rent £ 90.00 per visit (including VAT)
Litigation Management Fee £150.00 (including VAT)
Rent monies must be paid directly from your account to ours every month – a standing order form will be available for completion on the day you move into your property.
Tenant’s Contents Insurance
Contents of the property are not covered by your landlord’s insurance. We would recommend that you consider taking out your own contents insurance that also includes accidental damage cover.
Campbells can provide you with competitive comprehensive insurance for your contents and details are available at our Offices.
Whilst we don’t have any objection to you switching utility providers, we do need to be advised in writing beforehand.
Under the terms of the Tenancy Agreement, Campbells are allowed access to the property, at three monthly intervals, in order to ascertain that the property is being maintained in a satisfactory manner and to proactively look for any maintenance issues.
We’ll never come into your property without letting you know – we’ll always let you know at least 48 hours beforehand so that you have time to prepare.
Your new home will have been thoroughly checked by our maintenance team before you move in. However, from time to time we may also need to make repairs or upgrade any of the fixtures or fittings in the property. We will give you plenty of notice if we need to visit and we will only use our own contractors that we have been working with for years that we know and trust.
Moving Out of Your Property
We will need one month’s notice (from the next anniversary date of your agreement) of your intention to move out of your rented property.
This must be in letter format and delivered to our offices by 5pm on the day before the anniversary date of your contract (i.e. if your contract is dated 20th of the month then you would need to give notice before the 20th – if you gave notice on the 21st then your month’s notice would run from 20th of the following month). Remember, if the agreement is in joint names then we will need confirmation from both of you.
You will need to make sure that the property is clean and tidy and in the condition that it was handed over to you when you first moved in.
Once you have moved out, please return ALL sets of keys to our offices and arrange with your bank for your standing order rent payment to be cancelled. This is really important as if you forget to do this and your rent is paid to us in error you may find yourself in financial difficulty and incur bank charges.
We will charge an administration fee of £30 + VAT for sending any monies back to you (which will be deducted from monies paid in error).
A member of the team will then carry out a ‘check-out’ inspection of the property and make you aware of anything that needs attending to – however, please be aware that we will charge £35+ VAT if we need to re-visit the property to check that any remedial works have been completed.
If everything is considered to be OK then we will start proceedings to return your deposit.
Thank you for taking the time to read our terms and conditions – if you have any questions or queries then please feel free to pick up the phone and talk to any member of the team.
Otherwise, please complete, sign and return the Tenancy Application form along with your application fee(s) and supporting documentation to our offices and we will process your application.
We believe that letting your property should be a rewarding and enjoyable experience.
Property letting is an expertise that, if not properly administered, can cause an enormous amount of unnecessary cost and stress.
We are passionate about property and we want to help you get the most out of your investment whilst being reassured that everything is being looked after legally and reliably on your behalf.
From the initial rental valuation to finding a suitable tenant and managing your property, our friendly, experienced team only have your best interests at heart.
We pride ourselves on looking after your property as if it were our own.
This service does come at an investment – if you feel that you would prefer complete peace of mind then opt for our full management service, equivalent to 12% of the rental income we collect for you, plus VAT.
There is a set up cost which is 50% of the first month’s rent plus VAT.
The only additional cost to you would be £90 plus VAT for a full pictorial and written inventory of your property but it is not compulsory.
Unlike other budget or online agents there are no hidden extras after you have trusted us with your property.
If you’re just wanting us to find you a quality tenant, without the full management then that’s ok, we have a one fee of £499 + VAT.