Campbells COVID-19 Safe Working Practice

The safety of our clients, associates, sub-contractors and those around us is top priority at Campbells.

Our High Street office and our hub are open, but by appointment ONLY.

Please call 01327 878926 if it is important to you to have a physical 1:1 conversation. Your call will be answered as normal and if, for some reason you have caught us helping some other customers then please leave a message and we will call you back promptly.

You can also use our online chat facility 24/7.

The whole team is well practiced now at working remotely.

We have been providing virtual valuations and viewings since March – so now we can do both virtual and physical valuations and viewings, it really is your choice.

In order to minimise public health risks, all of our team will adhere to the following guidelines when visiting properties of our sellers, buyers, tenants and landlords:

 

GENERAL SAFE WORKING PRACTICE WITHIN OUR OFFICES

The Campbells team will adhere to Government’s latest guidelines at all times.

Our team will endeavour to work from home where practically possible.

A maximum of 2 of the Campbells team will be permitted to work at our High Street, Daventry office at any time.

A maximum of 4 of the Campbells team will be permitted to work at our James Watt Close, Daventry office at any time.

The general public will be able to visit both offices by appointment only.

A maximum of two visitors will be allowed to visit each of the offices at any one time.

Social distancing rules will be adhered to at all times at both offices.

Hand sanitiser will be available for use by our employees and visitors and will be located at the entrance to both offices.

Campbells employees will be permitted to visit the office to collect keys. 

A maximum of 10 appointments per day will be carried out by any of the Campbells team.

 

VIEWINGS TAKING PLACE

Prior to any viewing taking place, one of the Campbells team will ask if any members of either the household being viewed, or the household undertaking a viewing whether they are currently showing symptoms of coronavirus or are self-isolating.

Viewings will be conducted by appointment only. No open house viewings will take place.

Viewings will be conducted by one member of the Campbells team only.

A maximum of two people from the same household will be permitted to attend the viewing.

Homeowners and tenants will be asked to vacate their property whilst viewings are taking place.

Prior to the viewing the homeowner/tenant will be asked to air the property and open all internal doors prior to the viewing and allow access to handwashing facilities.

Each member of our Campbells team will wear disposable gloves when attending the viewing. A face mask will also be available for the agent to wear.

Each viewing will take no longer than 15 minutes where possible.

There will be 15 minute intervals between each viewing.

Whilst the viewing is being carried out, all parties should avoid touching surfaces where possible. 

Once the viewing has taken place, the agent will ensure surfaces, such as door handles, are wiped with antibacterial wipes. 

 

VALUATIONS TAKING PLACE

Prior to the valuation taking place, a member of the Campbells team will ask if any members of the household being valued whether they are currently showing symptoms of coronavirus or are self-isolating.

Valuations will be conducted by one member of the Campbells team only.

Don’t forget that for an initial appraisal a virtual valuation is easily arranged.

We want to keep our team and our customers as safe as possible so please be alert, help us stop the virus, save some more lives, be kind and considerate and try where possible to keep the 2m distance.