Hello from the Campbells Bunker.
Since the lockdown we have been tirelessly working behind the scenes to be available to customers as normal, albeit remotely, and we are pleased to tell you that we have managed to adapt very quickly from our ‘new offices’ at home. Our online chat service is still available 24/7 too, for those that work outside normal office hours.
We just wanted to make you aware of some of the new methods in place:
Live broadcasting from the inside of a home, whether it is For Sale or To Let will become the norm for Campbells after lockdown. On previous broadcasts we have had in excess of 50 interested people taking a look around a home and we expect this method to become even more popular as consumers get used to the idea. In this current climate where social distancing is a must, it gives us the opportunity to show you the inside of a home safely.
In future this will help us to help sellers and landlords reach more buyers and tenants more quickly.
Our Facebook Live viewings allow anyone to come and view our properties without having to commit to a physical viewing and certainly not be concerned with social distancing.
And whilst it’s technically challenging, we provide this service to our audiences for free, without any obligation either.
We conduct the viewing remotely from the Campbells Bunker in Daventry, with one technical expert in the team at home supporting questions, our associate property expert at home conducting and commentating on the guided tour and the owner filming the event with a smart phone or tablet – you have to watch one to fully understand the benefits. It’s fun because, anything can happen. And it usually does.
The broadcast is recorded too and can be used afterwards for people that couldn’t make it to the live event.
Today we’ve shown our audience on Facebook a spacious 4 bedroomed detached property in Crick, don’t worry if you missed it, you can watch the recording of it – this is the link to the Campbells Facebook Page where you will find this particular event – https://www.facebook.com/campbells.estate.agents/
And just quickly, we’ve had a lot of sellers, buyers and landlords asking us about the impact of COVID-19 on the housing market. You can read Paul’s current thoughts here – just click on the sold board.
What Impact Will COVID-19 Have On The Housing Market?
How can you contact us during lockdown?
There is only one point of contact you can’t achieve at the moment and that is to physically meet face to face – but you can with video calling. If you’re not comfortable with that then you don’t have to, the telephone is still perfectly fine. We have found though, that having a ‘face to face’ video call is so much more relaxing, no aching elbow and no red ear. But it is up to you. We feel this will be the norm in future.
You can email us at any time, either directly to a member of the team that you already know or if you are new to our family and never met us before then firstname.lastname@example.org.
You can make a specific appointment to suit your time, just pop onto our website here, choose a time and how you would like to communicate and we’ll arrange it for you.
And as we mentioned above you can use our online chat facility which is available 24/7 and manned by humans, not robots! Admittedly the team that work through the night are clearly not as knowledgeable as the team during office hours but they have our ‘book of knowledge’ and will help you. Just tell us what you want to achieve and one of our experts will get back to you the following morning.
Video call ‘stay at home’ valuations are proving to be very popular while social distancing is an issue.
So if anybody is planning on placing their property on the market For Sale or To Let after lockdown or wants some general advice on planning a successful marketing plan, now is a great opportunity to be ready and be first to get to market after lockdown.
All you need to do is book a convenient time with one of our experts and we will send you a link for you to download onto your smart device whether it is a phone or a tablet.
We can talk to you face to face, allow you to explain what you want to achieve and then take it from there. You can easily guide our experts through your property giving us the opportunity to ask questions and give you property dressing tips etc.
Our video calls so far have been very useful and the feedback has been invaluable, giving us the opportunity to do many more of these calls. There is, without a doubt, a pent-up demand to get moving after lockdown – our buyers and tenants are telling us on a daily basis.
While we have spare moments during the day, now is the time to get prepared in advance for the property market re-bound.
Again this service is free, without any obligation. The whole team here at Campbells are available to share their invaluable knowledge and help you.
Virtual live viewings are working well too. We are able to carry out viewings on empty properties and where sellers and landlords are happy to show you around their property with one of our property experts being on hand, in their own home, to guide you around, comment and answer questions etc.
Our Helplines have been open since the lockdown. We have experts across our whole team to help Sellers, Landlords, Buyers, Tenants and now local businesses.
Many people are worried, frustrated and concerned so we are all here to put your mind at rest.
These helplines are open to everyone whether you are a customer of Campbells or not.
Just give us a call or go online and book a convenient appointment – CLICK HERE TO BOOK AN APPOINTMENT
Most of the calls coming in are from members of the public concerned and often anxious about what is happening now and what is likely to happen next.
Landlords who want to know how to deal with a tenant who can’t pay their rent, nicely – this is a concerning problem but our rental experts are on hand to share their knowledgeable expertise. Our own landlords who we represent know what we are doing behind the scenes but if you know anyone struggling, even if they have a property manager, it doesn’t matter. A quick 5 minute conversation may just help.
Tenants calling in worried about their ability to pay their rent every month and wanting to know how to deal with their landlord or letting agent. We have had 4 weeks of this now and it is likely to get worse. It’s ok, we can help.
And finally local business owners. We have been in Daventry for decades and know what it is like to be facing downturn periods. We have experienced experts in the team that are more than happy to give you their time. Often one small tip will help massively. We’ve already helped a few local businesses and it’s a great opportunity for us to give back.
We are all in this together and we get the satisfaction every time we help somebody.
For the first time, we are all in this together.
Keep an eye on our latest news blogs.
The best way to keep informed is to LIKE our Facebook Page, join Paul on LinkedIn and follow our Twitter feed.
Most importantly stay healthy, reserve energy and be fit and prepared for the re-bound.
Your Campbells Team.